Shipping Policy

Thank you for choosing British Building Supplies. This Shipping Policy outlines the delivery process, timelines, costs, and important information for orders placed on our website. Please read this policy carefully before placing your order.

1. Processing Time

All orders are processed within 1-3 business days (Monday to Friday, excluding weekends and public holidays) after payment is confirmed. Orders placed on weekends or holidays will begin processing the next business day.

2. Shipping Methods & Delivery Times

We ship across Canada and to the contiguous United States. Delivery times are calculated from the date your order is shipped (not the date of purchase).

Please note: These are estimates only. Delivery times may be affected by factors outside our control, such as customs delays, weather, carrier disruptions, or remote delivery locations.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• Ship-to address

• Package weight and dimensions

• Selected shipping speed

Free Shipping: We offer free standard shipping on orders over [e.g., $2500 CAD] within Canada. This promotion and threshold are subject to change.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 24 hours for the tracking information to become active on the carrier’s website.

5. Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, a reshipping fee will apply to send it to the corrected address.

6. Delivery Issues & Lost Packages

• Failed Delivery Attempts: If a delivery attempt is unsuccessful, the carrier will typically leave a notice. It is the customer’s responsibility to follow the carrier’s instructions for redelivery or pickup. Packages returned to us due to failed delivery will incur a reshipping fee.

• Lost or Stolen Packages: We are not liable for packages once marked as “delivered” by the carrier. For lost or missing packages (where tracking does not show delivery), please contact us within 14 days of the estimated delivery date, and we will work with the carrier to initiate an investigation.

7. Signature Requirements

For high-value orders, a signature may be required upon delivery. This is for your protection and cannot be waived.

8. Changes to This Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about shipping, your order, or delivery status, please contact our customer service team:

Phone:+1-604-356-7999

Email: info@britishbuildingsupplies.com

Website: https://britishbuildingsupplies.com

Response Time: We strive to respond to all inquiries within 1-2 business days.